Birchal

The name on your Birchal account must be your legal name. This is due to the nature of the products and services we offer.

Your ability to change the name on your account (including fixing any typos) depends on if you have, or haven't completed ID verification 

<b>If you have not completed ID verification </b>

Change the name on your account via '<a href="https://app.intercom.com/" rel="nofollow noopener noreferrer" target="_blank">My Account</a>' &gt; 'Profile Details.'

Remove and replace your first name and/or last name and select 'Save.'

<b>If you have completed ID verification </b>

If you have completed ID verification, you will need to email us at <a href="mailto:support@birchal.com" rel="nofollow noopener noreferrer" target="_blank">support@birchal.com</a>. You may need to resubmit your ID verification and then change your name using the instructions above. 

<a href="https://help.birchal.com/en/articles/5581752-how-do-i-verify-my-identity">How do I verify my identity?</a>

<a href="https://help.birchal.com/en/articles/1704486-what-personal-details-do-i-need-to-provide-to-invest">What personal details do I need to provide to invest?</a>

<a href="https://help.birchal.com/en/articles/6894958-how-do-i-reset-my-password">How do I reset my password?</a>

<a href="https://help.birchal.com/en/articles/6815667-how-can-i-change-my-email-address">How can I change my email address?</a>

<a href="https://help.birchal.com/en/articles/6815497-how-can-i-delete-my-account">How can I delete my account?</a>

<a href="https://help.birchal.com/en/articles/6815673-what-is-and-where-do-i-find-my-licence-document-id-or-card-number">What is and where do I find my licence document ID or card number?</a>

<a href="https://help.birchal.com/en/articles/6091322-i-am-having-trouble-logging-in-to-my-account-help">I am having trouble logging in to my account. Help!</a>

<a href="https://help.birchal.com/en/articles/6906687-i-have-more-than-one-birchal-account-can-i-combine-them">I have more than one Birchal account. Can I combine them?</a>

<a href="https://help.birchal.com/en/articles/5629756-is-my-personal-information-safe-and-secure">Is my personal information safe and secure?</a>

<a href="https://help.birchal.com/en/articles/5587756-how-do-i-convert-an-image-from-heic-to-jpeg-on-my-ios-device">How do I convert an image from HEIC to JPEG on my iOS device?</a>