The Birchal platform currently accepts three types of file formats when uploading documents for the purposes of verifying your identity: JPEG, PNG, and PDF.

On newer iOS devices, including the recent iPhone and iPad, your images may be saved as HEIC files. This is a proprietary file format specific to Apple devices. You can convert or save HEIC files as JPEG using a few different methods.

Method 1. Stop taking HEIC photos

This method means all photos on your device are saved as JPEG by default.

  1. Go to Settings

  2. Tap Camera > Formats

  3. Select Most Compatible

Method 2. Convert existing HEIC photos to JPEG

This method is useful if you already have a document saved on your iOS device in HEIC format. It's not the quickest process, but you can convert the image to JPEG without having to change your device's settings.

  1. Open the Photos app on your phone

  2. Find the image you want to convert and long press on the image

  3. Tap Copy

  4. Open the Files app on your phone and navigate to the On My iPhone section

  5. Long press and tap Paste

  6. Long press on the pasted image and tap Share

  7. Tap Save Image to save the JPEG image back to the Photos app

Not what you're looking for?

See —

How do I verify my identity?

What personal details do I need to provide to invest?

How do I reset my password?

How can I change my email address?

How can I delete my account?

What is and where do I find my licence document ID or card number?

Is my personal information safe and secure?

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