Your privacy is important to us, and so is being transparent.

We collect, hold and use personal information in accordance with our Privacy Policy & Collection Statement.

We only collect personal information that is reasonably necessary for us to provide our products and services.

As a technology company and provider of online services, the information we collect is predominantly held in a digital format on our computer database and on secure servers.

We are serious about the security of the information we collect. To protect this information we take reasonable steps, such as industry standard technical solutions and contractual and administrative measures to help protect against unauthorised access, disclosure or misuse. We also review our security procedures periodically to consider appropriate new technology and updated methods.

We also engage reputable third parties trusted by some of the world's top banks, fin-techs and financial institutions to assist with services such as identity verification, payment processing and cloud computing.

For more information about protecting yourself online, we recommend these resources:

Not what you're looking for?

See —

How do I reset my password?

How can I change my email address?

How can I delete my account?

How do I change the name on my account?

How do I verify my identity?

I am having trouble logging in to my account. Help!

What is and where do I find my licence document ID or card number?

I have more than one Birchal account. Can I combine them?

Did this answer your question?