You will receive a payment confirmation email from from [email protected] once your payment is confirmed. This usually takes 7 days.
You should get in contact with [email protected] if you have not received a payment confirmation email after 7 days.
Also check your spam/junk folder as sometimes emails from Birchal end up in there. Add [email protected] to your safe senders list to ensure you receive the emails.
Please attach the remittance to your email to make it quicker for us to troubleshoot your payment.