We will begin to process your payment, or request payment from you, on the earlier of:

  1. when the company reaches its minimum subscription amount; or

  2. the closing date of the offer.

You can find your scheduled payment date via 'My Portfolio' > 'Pending Applications' > '[Company Name]' > 'Payment Details.'

Direct Debit

We give you 3 business days to update your bank account details and ensure you have sufficient funds available for withdrawal.

Once the direct debit commences, it can take up to 7 business days to finalise your payment. We will notify you by email when we have received the funds.

We will notify you by email from [email protected] to confirm your payment was received.


Payment via PayID can take up to 5 business days to process.

Bank Transfer

A bank transfer can take up to 7 business days to reconcile.

International Payment

The time to process an international payment can be 7-10 business days.

Need more help?

You should get in contact with [email protected] if you still have not received an email confirmation after 7 business days. Please check your spam/junk folder as sometimes emails from Birchal end up in there. Add [email protected] at your safe senders list to ensure you receive the emails.

Please attach the remittance to your email to make it quicker for us to troubleshoot your payment.

Not what you're looking for?

See —

How do I know if payment has been received?

Why was less than the full investment amount processed?

I never received an email confirming receipt of my payment. What should I do?

I transferred more than my investment amount. What happens now?

How do I get a receipt for payment for my investment?

Who is Zai?

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