Birchal's primary role is to host eligible offers on our platform to help Australians connect with the brands they love. Once the offer is complete, there's only so much additional information Birchal can help you with.

Getting in touch with the Registry Provider

For questions such as:

  • Where's my share certificate?

  • There's an issue with the name on my share certificate

Once the shares have been issued to you by the share registry provider, Birchal can no longer update your details on our system (for example, if you meant to invest under a SMSF via our guide but accidentally invested as an individual).

How to get in touch?

  1. Head to My Portfolio > My Shares in your Birchal Profile

  2. Click Send Message

  3. Choose the message you need to send to the Registry Provider and add details to your message.

Getting in touch with the 'Company' (ie Thrive).

For questions such as:

  • Where are my rewards?

  • Can I get an update on the performance of the company?

At present, the information provided to Birchal by companies related purely to their capital raise. To access further information on company performance once their raise is complete, you can message their team using the methods below. Alternatively, see our guide on other information you can access once the raise is complete here.

How to get in touch?

  1. Head to My Portfolio > My Shares in your Birchal Profile

  2. Click Send Message

  3. Choose the message you need to send to the Company and add details to your message.

Finding My Investment Receipt

You can download your investor receipt by following this guide

How can I get a refund after my cooling off period expires?

You can legally cancel your investment within 5 business days of making the investment application. Once this period has expired you will not be able to automatically cancel your investment, and you must request a cancellation of shares from the company that you invested into. You can get in touch with the company using the method above.

However, if your shares have been issued, you will not be able to cancel your investment and are bound to hold your shares for at minimum 12 months. As stated at the time of your investment via our General Risk Warning, your investment is unlikely to be liquid. This means you are unlikely to be able to sell your shares quickly or at all if you need the money or decide that this investment is not right for you.


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