How to Update Your Email Address on Your Birchal Account
If you no longer have access to the email address associated with your Birchal account, you can update it by following a straightforward process. This guide outlines the steps required, including identity verification and troubleshooting common issues.
Identity Verification Requirements
To update your email address, Birchal requires identity verification to ensure account security. Be prepared to provide the following:
The last four digits of the ID (e.g., passport or driver’s license) used during your KYC (Know Your Customer) verification process. KYC is the process Birchal uses to verify investor identity using submitted documents.
Steps to Update Your Email Address
Contact Birchal Support: Reach out to Birchal support and inform them that you need to update your email address.
Provide Identity Details: Submit the required identity verification details, such as the last four digits of the ID used during your KYC verification.
Verification Link: Once your identity is verified, Birchal will send a verification link to your new email address. Open the link to confirm the email change.
Handle Duplicate Accounts: If a duplicate account exists with the new email address, you can choose to either merge the accounts or delete the duplicate account and update the email on the original account.
Resetting Your Password After Updating Your Email
Once your email address has been updated, you may need to reset your password. Follow these steps:
Visit the Birchal website.
Click ‘Sign-Up or Login’ > ‘Login Here.’
Enter your updated email address.
Click ‘Forgotten your password?’
Check your new email inbox for a password reset link and follow the instructions to reset your password.
If the reset email doesn’t arrive, check your spam or junk folder. It’s also recommended to close and reopen your browser before trying again.
Troubleshooting Common Issues
Verification Email Sent to Old Address: If the verification email is sent to an email address you no longer have access to, Birchal support can assist. Provide your original registered email and identity details associated with your most recent investment application. Once verified, the email can be updated, and you’ll confirm the change via a verification link sent to your new email address.
Not Receiving the Verification Link: If you don’t receive the verification link at your new email address, check your spam or junk folder. Ensure that the email address provided is correct and contact Birchal support if the issue persists.
Conclusion
Updating your email address on your Birchal account is a secure process that requires identity verification. By following the steps outlined above, you can regain access to your account and ensure your information is up to date. For further assistance, contact Birchal support.