# Birchal Support

> Birchal Support Centre

## Introduction

- [What is CSF or equity crowd-sourced funding?](https://help.birchal.com/en/articles/2572191-what-is-csf-or-equity-crowd-sourced-funding.md)
- [I'm a founder. How do I raise capital on Birchal?](https://help.birchal.com/en/articles/3298042-i-m-a-founder-how-do-i-raise-capital-on-birchal.md)
- [Have any companies which have raised funds on Birchal IPO'ed or had an exit?](https://help.birchal.com/en/articles/6898577-have-any-companies-which-have-raised-funds-on-birchal-ipo-ed-or-had-an-exit.md)
- [Are CSF shares traded on the ASX?](https://help.birchal.com/en/articles/6290050-are-csf-shares-traded-on-the-asx.md)
- [What due diligence does Birchal do on a company?](https://help.birchal.com/en/articles/6815070-what-due-diligence-does-birchal-do-on-a-company.md)
- [What are the risks of crowd-sourced funding?](https://help.birchal.com/en/articles/6815065-what-are-the-risks-of-crowd-sourced-funding.md)
- [What is the difference between a retail client and a wholesale client?](https://help.birchal.com/en/articles/4236272-what-is-the-difference-between-a-retail-client-and-a-wholesale-client.md)
- [Is CSF or equity crowd-sourced funding like donation or reward crowdfunding?](https://help.birchal.com/en/articles/6902784-is-csf-or-equity-crowd-sourced-funding-like-donation-or-reward-crowdfunding.md)
- [What is the crowd-sourced funding intermediary?](https://help.birchal.com/en/articles/3640546-what-is-the-crowd-sourced-funding-intermediary.md)
- [What is the role of the crowd-sourced funding intermediary?](https://help.birchal.com/en/articles/2629895-what-is-the-role-of-the-crowd-sourced-funding-intermediary.md)
- [What is the crowd-sourced funding offer campaign?](https://help.birchal.com/en/articles/5190303-what-is-the-crowd-sourced-funding-offer-campaign.md)
- [What is the expression of interest \(EOI\) campaign?](https://help.birchal.com/en/articles/5018296-what-is-the-expression-of-interest-eoi-campaign.md)
- [How do I express interest in a crowd-sourced funding offer?](https://help.birchal.com/en/articles/6889435-how-do-i-express-interest-in-a-crowd-sourced-funding-offer.md)
- [The company has made their profile private. Do I have to request an invite?](https://help.birchal.com/en/articles/6906742-the-company-has-made-their-profile-private-do-i-have-to-request-an-invite.md)
- [Is there a fee to invest?](https://help.birchal.com/en/articles/2556330-is-there-a-fee-to-invest.md)
- [What are the CSF investor terms & conditions?](https://help.birchal.com/en/articles/1704494-what-are-the-csf-investor-terms-conditions.md)
- [What is the pre-money valuation?](https://help.birchal.com/en/articles/6906690-what-is-the-pre-money-valuation.md)
- [What is the communication facility?](https://help.birchal.com/en/articles/6815074-what-is-the-communication-facility.md)
- [What are the benefits and legal obligations associated with shareholding?](https://help.birchal.com/en/articles/15272530-what-are-the-benefits-and-legal-obligations-associated-with-shareholding.md)

## Troubleshooting

- [How can I delete my account?](https://help.birchal.com/en/articles/6815497-how-can-i-delete-my-account.md)
- [How do I verify my identity?](https://help.birchal.com/en/articles/5581752-how-do-i-verify-my-identity.md)
- [What is and where do I find my licence document ID or card number?](https://help.birchal.com/en/articles/6815673-what-is-and-where-do-i-find-my-licence-document-id-or-card-number.md)
- [How do I change my email address?](https://help.birchal.com/en/articles/6894972-how-do-i-change-my-email-address.md)
- [How do I change the name on my account?](https://help.birchal.com/en/articles/6894983-how-do-i-change-the-name-on-my-account.md)
- [I have more than one Birchal account. Can I combine them?](https://help.birchal.com/en/articles/6906687-i-have-more-than-one-birchal-account-can-i-combine-them.md)
- [Is my personal information safe and secure?](https://help.birchal.com/en/articles/5629756-is-my-personal-information-safe-and-secure.md)
- [How do I convert an image from HEIC to JPEG on my iOS device?](https://help.birchal.com/en/articles/5587756-how-do-i-convert-an-image-from-heic-to-jpeg-on-my-ios-device.md)
- [Why is my bank warning me about my Birchal payment?](https://help.birchal.com/en/articles/8454942-why-is-my-bank-warning-me-about-my-birchal-payment.md)
- [How do I contact the company?](https://help.birchal.com/en/articles/5044287-how-do-i-contact-the-company.md)
- [How can I update my email address on my Birchal account if I no longer have access to my old email?](https://help.birchal.com/en/articles/15342442-how-can-i-update-my-email-address-on-my-birchal-account-if-i-no-longer-have-access-to-my-old-email.md)

## Investors

- [Is the company an ESIC \(early stage innovation company\)?](https://help.birchal.com/en/articles/6886136-is-the-company-an-esic-early-stage-innovation-company.md)
- [What happens if the offer does not meet its minimum subscription?](https://help.birchal.com/en/articles/6834209-what-happens-if-the-offer-does-not-meet-its-minimum-subscription.md)
- [When does an offer close?](https://help.birchal.com/en/articles/6885561-when-does-an-offer-close.md)
- [What happens if the company meets its minimum subscription amount early?](https://help.birchal.com/en/articles/6834181-what-happens-if-the-company-meets-its-minimum-subscription-amount-early.md)
- [What happens when the offer closes?](https://help.birchal.com/en/articles/2508677-what-happens-when-the-offer-closes.md)
- [What is the company constitution?](https://help.birchal.com/en/articles/6815504-what-is-the-company-constitution.md)
- [When can I read the CSF offer document?](https://help.birchal.com/en/articles/6815509-when-can-i-read-the-csf-offer-document.md)
- [What is a replacement or supplementary CSF offer document?](https://help.birchal.com/en/articles/6883545-what-is-a-replacement-or-supplementary-csf-offer-document.md)
- [How do I make an investment?](https://help.birchal.com/en/articles/2518054-how-do-i-make-an-investment.md)
- [How do I invest over AUD $10,000 or as a wholesale investor?](https://help.birchal.com/en/articles/3208114-how-do-i-invest-over-aud-10-000-or-as-a-wholesale-investor.md)
- [I'm not in Australia. How do I invest from overseas?](https://help.birchal.com/en/articles/2030769-i-m-not-in-australia-how-do-i-invest-from-overseas.md)
- [What personal details do I need to provide to invest?](https://help.birchal.com/en/articles/1704486-what-personal-details-do-i-need-to-provide-to-invest.md)
- [How do I invest via a company?](https://help.birchal.com/en/articles/4405336-how-do-i-invest-via-a-company.md)
- [How do I invest via a SMSF?](https://help.birchal.com/en/articles/2793516-how-do-i-invest-via-a-smsf.md)
- [How do I invest via a trust?](https://help.birchal.com/en/articles/6821804-how-do-i-invest-via-a-trust.md)
- [What is the general CSF risk warning?](https://help.birchal.com/en/articles/1704472-what-is-the-general-csf-risk-warning.md)
- [What is the minimum amount I can invest?](https://help.birchal.com/en/articles/6815646-what-is-the-minimum-amount-i-can-invest.md)
- [How do I cancel my investment?](https://help.birchal.com/en/articles/1709077-how-do-i-cancel-my-investment.md)
- [What is the status of my investment?](https://help.birchal.com/en/articles/1709061-what-is-the-status-of-my-investment.md)
- [Can I make a joint application for shares?](https://help.birchal.com/en/articles/6818190-can-i-make-a-joint-application-for-shares.md)
- [How do I invest on behalf of a child?](https://help.birchal.com/en/articles/6815593-how-do-i-invest-on-behalf-of-a-child.md)
- [How do I increase my investment or invest twice?](https://help.birchal.com/en/articles/2852772-how-do-i-increase-my-investment-or-invest-twice.md)
- [Can I send in a paper investment application?](https://help.birchal.com/en/articles/6906680-can-i-send-in-a-paper-investment-application.md)
- [How does KYC verification affect investment applications, and what steps should I take if my KYC is pending?](https://help.birchal.com/en/articles/15272529-how-does-kyc-verification-affect-investment-applications-and-what-steps-should-i-take-if-my-kyc-is-pending.md)
- [How do I manage and complete investment payments on Birchal?](https://help.birchal.com/en/articles/15272547-how-do-i-manage-and-complete-investment-payments-on-birchal.md)
- [What payment methods do you accept?](https://help.birchal.com/en/articles/5135785-what-payment-methods-do-you-accept.md)
- [What is the cooling-off period?](https://help.birchal.com/en/articles/2402051-what-is-the-cooling-off-period.md)
- [How do I add or change my payment method?](https://help.birchal.com/en/articles/6826233-how-do-i-add-or-change-my-payment-method.md)
- [How do I pay via PayID?](https://help.birchal.com/en/articles/6826232-how-do-i-pay-via-payid.md)
- [How do I pay via direct debit?](https://help.birchal.com/en/articles/6826228-how-do-i-pay-via-direct-debit.md)
- [How do I pay via Australian bank transfer?](https://help.birchal.com/en/articles/5962198-how-do-i-pay-via-australian-bank-transfer.md)
- [How do I make an international payment?](https://help.birchal.com/en/articles/2030899-how-do-i-make-an-international-payment.md)
- [How do I pay using Wise?](https://help.birchal.com/en/articles/2031405-how-do-i-pay-using-wise.md)
- [When will my payment be processed?](https://help.birchal.com/en/articles/6826227-when-will-my-payment-be-processed.md)
- [How do I know if payment has been received?](https://help.birchal.com/en/articles/6098806-how-do-i-know-if-payment-has-been-received.md)
- [How do I fix a failed direct debit?](https://help.birchal.com/en/articles/2552831-how-do-i-fix-a-failed-direct-debit.md)
- [How do I update my direct debit details?](https://help.birchal.com/en/articles/6828276-how-do-i-update-my-direct-debit-details.md)
- [What happens if I do not pay for my investment?](https://help.birchal.com/en/articles/6888915-what-happens-if-i-do-not-pay-for-my-investment.md)
- [I transferred more than my investment amount. What happens now?](https://help.birchal.com/en/articles/6826236-i-transferred-more-than-my-investment-amount-what-happens-now.md)
- [Why was less than the full investment amount processed?](https://help.birchal.com/en/articles/1704485-why-was-less-than-the-full-investment-amount-processed.md)
- [I never received an email confirming receipt of my payment. What should I do?](https://help.birchal.com/en/articles/6826243-i-never-received-an-email-confirming-receipt-of-my-payment-what-should-i-do.md)
- [Can I pay for my shares using PayPal?](https://help.birchal.com/en/articles/6883603-can-i-pay-for-my-shares-using-paypal.md)
- [Can I pay for my shares using credit card?](https://help.birchal.com/en/articles/6846806-can-i-pay-for-my-shares-using-credit-card.md)
- [What is the Birchal Wallet?](https://help.birchal.com/en/articles/6883542-what-is-the-birchal-wallet.md)
- [Who is Zai?](https://help.birchal.com/en/articles/6898134-who-is-zai.md)
- [My investment was cancelled. When and how do I get a refund?](https://help.birchal.com/en/articles/2623656-my-investment-was-cancelled-when-and-how-do-i-get-a-refund.md)
- [What are delayed payment terms and am I eligible?](https://help.birchal.com/en/articles/4642519-what-are-delayed-payment-terms-and-am-i-eligible.md)
- [How do I get a receipt for payment for my investment?](https://help.birchal.com/en/articles/3969545-how-do-i-get-a-receipt-for-payment-for-my-investment.md)
- [How can I resolve issues with returned or refunded PayID payments?](https://help.birchal.com/en/articles/15272791-how-can-i-resolve-issues-with-returned-or-refunded-payid-payments.md)
- [How can international investors make payments on Birchal, and what details are required?](https://help.birchal.com/en/articles/15283203-how-can-international-investors-make-payments-on-birchal-and-what-details-are-required.md)
- [What are the refund processes, investment cancellation procedures, and wholesale client criteria on Birchal?](https://help.birchal.com/en/articles/15283402-what-are-the-refund-processes-investment-cancellation-procedures-and-wholesale-client-criteria-on-birchal.md)
- [How do I contact the share registry?](https://help.birchal.com/en/articles/3166752-how-do-i-contact-the-share-registry.md)
- [How do I access my share certificate?](https://help.birchal.com/en/articles/5450174-how-do-i-access-my-share-certificate.md)
- [The name on my share certificate is incorrect. How can I get this fixed?](https://help.birchal.com/en/articles/6883399-the-name-on-my-share-certificate-is-incorrect-how-can-i-get-this-fixed.md)
- [How can I sell or transfer my shares?](https://help.birchal.com/en/articles/6840962-how-can-i-sell-or-transfer-my-shares.md)
- [How much are my shares worth?](https://help.birchal.com/en/articles/6815666-how-much-are-my-shares-worth.md)
- [Where can I find my holding statement?](https://help.birchal.com/en/articles/6886129-where-can-i-find-my-holding-statement.md)
- [Where can I find my SRN / HIN?](https://help.birchal.com/en/articles/6886126-where-can-i-find-my-srn-hin.md)
- [How can I access updates about my investments and shareholdings on Birchal?](https://help.birchal.com/en/articles/15272513-how-can-i-access-updates-about-my-investments-and-shareholdings-on-birchal.md)
- [How can I understand the value of my shares purchased through Birchal?](https://help.birchal.com/en/articles/15272543-how-can-i-understand-the-value-of-my-shares-purchased-through-birchal.md)
- [How does the share settlement process work, and how can I check my investment status?](https://help.birchal.com/en/articles/15272564-how-does-the-share-settlement-process-work-and-how-can-i-check-my-investment-status.md)
- [Can I gift my shares?](https://help.birchal.com/en/articles/6815595-can-i-gift-my-shares.md)
- [How can shareholders stay informed through Birchal?](https://help.birchal.com/en/articles/15271576-how-can-shareholders-stay-informed-through-birchal.md)
- [How are shares purchased through Birchal registered and managed?](https://help.birchal.com/en/articles/15283199-how-are-shares-purchased-through-birchal-registered-and-managed.md)
- [What are my tax obligations after investing in a CSF offer?](https://help.birchal.com/en/articles/4196937-what-are-my-tax-obligations-after-investing-in-a-csf-offer.md)
- [Will I receive dividends from the company I invested in?](https://help.birchal.com/en/articles/6834137-will-i-receive-dividends-from-the-company-i-invested-in.md)
- [When will I receive a return on my investment?](https://help.birchal.com/en/articles/4837147-when-will-i-receive-a-return-on-my-investment.md)
- [What is an investor reward?](https://help.birchal.com/en/articles/1704482-what-is-an-investor-reward.md)
- [What are early bird rewards?](https://help.birchal.com/en/articles/6894395-what-are-early-bird-rewards.md)
- [How and when do I receive my investor rewards?](https://help.birchal.com/en/articles/2418606-how-and-when-do-i-receive-my-investor-rewards.md)