Currently, the Birchal platform accepts three types of file formats when uploading documents for the purposes of verifying your identity: JPEG, PNG, and PDF.

On newer iOS devices, including the recent iPhone and iPad, your images may be saved as HEIC files. This is a proprietary file format specific to Apple devices. Unfortunately, we don't support this file format yet. But, we're able to convert or save these files as JPEG instead using a few different methods.

Method 1. Stop taking HEIC photos

This method means all photos on your device are saved as JPEG by default. The caveat is you will probably want to reverse the steps after uploading your document.

  1. Go to Settings

  2. Tap Camera > Formats

  3. Select Most Compatible

Method 2. Convert existing HEIC photos to JPEG

This method is useful if you already have a document saved on your iOS device in HEIC format. It's not the quickest process, but you can convert the image to JPEG without having to change your device's settings.

  1. Open the Photos app on your phone

  2. Find the image you want to convert and long press on the image

  3. Tap Copy

  4. Open the Files app on your phone and navigate to the On My iPhone section

  5. Long press and tap Paste

  6. Long press on the pasted image and tap Share

  7. Tap Save Image to save the JPEG image back to the Photos app

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