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My investment was cancelled. When and how do I get a refund?
My investment was cancelled. When and how do I get a refund?
Updated over a week ago

Australian investors

We will endeavour to refund your funds within 14 business days from the date your investment application was cancelled.

Once the funds are in your Birchal Wallet, you can either keep the funds in your Birchal Wallet to use for future investment applications or withdraw the funds to your bank account.

If you wish to withdraw your refunded balance to your bank account, please follow these steps:

  1. Ensure your bank account details are recorded in your Birchal profile:

    1. Login to your Birchal Account and select My Account, and then select Bank Account Details on the side menu.

    2. Add or edit your bank details.

    3. Click Save.

  2. Select your profile picture on the top-right of the display to open the navigation dropdown menu.

  3. Select My Portfolio.

  4. Click on the Withdraw button next to your wallet balance.


It can take up to 7 business days for the withdrawal to arrive in your bank account. Overall, the entire refund process can take up to 21 business days.

International investors

As international payments must be processed by us manually, it may take longer for the refund to arrive in your bank account.

Please send the following information to [email protected]:

  • Your full name

  • Your bank account number


  • IBAN (if applicable)

  • Routing number (if applicable)

  • Bank Account country

  • Account Type

  • Your residential address

The refund process will begin once we've confirmed these details. The final amount you receive in your bank account may be less than the amount you deposited due to currency conversion rates and any applicable transaction fees.

Please note Birchal is not responsible for any fees or loss as a result of currency conversion or exchange rate fluctuations.


It may take up to 28 business days for the funds to reflect in your bank account.

If your refund has not been received after the aforementioned timeframes or if you have any questions, you can contact us at [email protected].

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