From time to time, payments via Direct Debit fail. If this occurs - we typically retry to capture an investment payment again but sometimes the bank details were incorrect to start with and we require you to revisit your investment to update the bank details used for payment. 

Visit My Portfolio

Login to and click on the My Portfolio on the header.

Update your bank details

Simply overwrite the bank details and click "Confirm Payment Transfer".

If you're unable to successfully update your bank details for a direct debit payment, you may wish to transfer funds directly to Birchal Financial Services. For instructions on how to do this, please review this article below:

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